CONNECTRA – USER TERMS & CONDITIONS

5.1 Initiating Requests. The Platform permits Users to request services at chosen dates and times subject to Partner availability. To submit a booking request, You must follow on-screen instructions, specify the nature of work, and provide complete and accurate details such as location, preferred timing, and relevant notes.

5.2 Matching with Partners. Connectra employs reasonable technological efforts to match You with one or more Partners who appear suitable for the requested service. However, Connectra does not guarantee the availability, punctuality, or capability of any Partner.

5.3 Confirmation. A booking shall be deemed confirmed only when You receive electronic confirmation via in-app notification, SMS, or e-mail. Connectra's communication of confirmation merely signifies that a Partner has agreed to contact You; it does not constitute Connectra's undertaking to perform or ensure the service.

5.4 Cancellations by User. You may cancel a booking before a Partner's arrival. Repeated cancellations, or cancellations made after a Partner has commenced travel, may result in temporary suspension of Your account. Any direct cancellation charges, if agreed between You and the Partner, shall be settled between those parties.

5.5 Cancellations by Partner. If a Partner becomes unavailable after confirmation, Connectra may attempt, though is not obliged, to offer a substitute Partner. Connectra bears no responsibility for delays or unavailability resulting from Partner cancellations.

5.6 Communication Protocol. All coordination related to a booking should occur through the in-Platform chat or call feature. Direct personal contact outside the Platform prior to confirmation is discouraged and done at Your own risk.

5.7 Independent Engagement. By requesting a service, You acknowledge that the resulting engagement is strictly between You and the Partner. Connectra is not a contracting party to that arrangement and assumes no responsibility for performance, quality, or outcome.

6.1 Neutral Role of Connectra. Connectra acts solely as an information intermediary. It does not collect, hold, process, or transfer any payment between Users and Partners. All financial dealings are conducted directly between those parties through lawful payment methods of their choosing.

6.2 Direct Settlement. Users shall remit payment directly to Partners upon completion or as mutually agreed. Connectra neither sets service prices nor controls monetary terms between Users and Partners.

6.3 Platform Access or Convenience Fees. From time to time, Connectra may levy nominal non-refundable Platform Access Fees for enhanced features, premium visibility, or specialised support. Any such fees will be transparently displayed prior to use.

6.4 No Responsibility for Payment Disputes. Disputes, chargebacks, or refund claims arising out of transactions between You and a Partner must be resolved by those parties. Connectra may, at its sole discretion, assist with communication but bears no financial liability.

6.5 Taxes and Regulatory Compliance. Each Partner is independently responsible for determining and remitting all taxes applicable to their income under Indian law, including GST or local levies. Connectra does not act as a collection agent for taxes or statutory dues.

6.6 Errors and Corrections. Should You notice any error in displayed service rates or communication, You must immediately notify both the Partner and Connectra. Connectra will use reasonable efforts to correct system errors but is not liable for third-party inaccuracies.

6.7 Prohibition on Circumvention. You shall not circumvent the Platform by engaging Partners privately for services discovered through Connectra within twelve (12) months of initial contact. Any such conduct undermines platform integrity and may result in permanent suspension of Your Account.

6.8 Acknowledgment. By using the Platform, You expressly acknowledge that Connectra's responsibility ends upon providing access to the Partner's contact information and that all payment-related rights and obligations lie solely between You and the Partner.

7.1 User Feedback. After completion of a service, Users may rate Partners based on quality, professionalism, punctuality, and behaviour. These ratings are essential for transparency and quality improvement on the Platform.

7.2 Accuracy of Reviews. Users shall ensure that any review or feedback posted is truthful, relevant, and based on their genuine experience. Fabricated, defamatory, or exaggerated reviews that mislead other Users or damage a Partner's reputation are strictly prohibited.

7.3 Prohibited Review Content. You shall not post:

• (a) content containing obscenities, hate speech, or personal attacks;
• (b) statements infringing another's intellectual property or privacy;
• (c) reviews that reveal another User's private data; or
• (d) promotional content or advertising disguised as feedback.

7.4 Right of Moderation. Connectra reserves the right, but not the obligation, to monitor, edit, hide, or remove any review that violates these Terms, Applicable Law, or basic standards of decency. Decisions by Connectra's moderation team are final.

7.5 Ownership of Reviews. All ratings and reviews are considered Content owned by Connectra once posted. Connectra may display, analyse, or use them for internal or promotional purposes provided that personal identifiers are anonymised.

7.6 No Endorsement. Publication of a review does not constitute Connectra's endorsement of any Partner, service, or statement therein. Users rely on reviews at their own discretion.

8.1 General Obligations. You agree to behave responsibly and respectfully while interacting with the Platform, Partners, and Connectra personnel. Misconduct, abuse, or unlawful acts can result in immediate suspension.

8.2 Examples of Acceptable Conduct.

• (a) Providing accurate information regarding service needs and timing.
• (b) Maintaining civility and courtesy during communications.
• (c) Allowing Partners reasonable access to the premises to perform the service.

8.3 Examples of Unacceptable Conduct.

• (a) Using threatening or discriminatory language toward Partners or support staff.
• (b) Requesting illegal or unethical services (for example, repair of stolen goods or unlicensed medical assistance).
• (c) Intentionally misleading a Partner regarding the scope of work or price.
• (d) Filming or photographing Partners without consent.

8.4 Duty to Provide Safe Environment. You shall ensure that the service location is clean, safe, and reasonably fit for the performance of the service. Partners may decline to perform services in unsafe conditions, including exposure to hazardous materials or aggressive pets.

8.5 Prohibition on Harassment and Discrimination. You shall not harass, insult, or discriminate against any Partner based on religion, caste, gender, disability, sexual orientation, or any protected attribute under Indian law.

8.6 Non-Solicitation Clause. You shall not directly engage a Partner introduced via Connectra outside the Platform for a period of twelve (12) months from the date of first interaction. This clause preserves Connectra's legitimate business interests and ensures fairness across the ecosystem.

8.7 Disclosure of Relevant Information. You shall disclose any conditions at the service site that may affect the Partner's ability to perform work safely, such as electrical hazards, building restrictions, or sensitive materials.

8.8 Liability for Misconduct. If Connectra incurs any loss, damage, or regulatory penalty due to Your breach of this section, You shall indemnify Connectra to the full extent permitted by law.

8.9 Reporting Misconduct by Partners. Should a Partner behave inappropriately, You must report the incident to Connectra's grievance channel within forty-eight (48) hours, providing all relevant details. Failure to report promptly may limit Connectra's ability to investigate.

9.1 Independent Status. Partners listed on the Platform operate as independent businesses or freelancers. Nothing in these Terms shall be construed as creating an employment, agency, or partnership relationship between Connectra and any Partner.

9.2 Professional Conduct. Partners are expected to:

• (a) communicate courteously and professionally;
• (b) arrive on time or promptly inform the User of delays;
• (c) use genuine, functioning tools and materials; and
• (d) complete tasks to a reasonable standard of skill and care expected of professionals in their trade.

9.3 Prohibited Partner Conduct.

• (a) Using abusive language or physical intimidation;
• (b) Seeking payment beyond what was agreed or soliciting tips;
• (c) Contacting Users for personal or unrelated business after service completion;
• (d) Misrepresenting identity, qualifications, or certifications;
• (e) Sharing Users' personal information without consent.

9.4 Verification and Documentation. Connectra may request valid identification, skill certificates, or trade licences from Partners and conduct periodic verifications. Submission of false documents may lead to permanent delisting and legal action.

9.5 Health, Safety, and Compliance. Partners shall comply with all occupational and safety norms applicable to their profession. They must also adhere to local municipal regulations concerning waste disposal, noise, and hazardous material handling.

9.6 Accidents or Damages. Partners must immediately inform the User and Connectra of any accidental property damage or injury occurring during a service. Connectra may, at its discretion, assist in mediating a resolution but shall not bear monetary responsibility.

9.7 Termination for Misconduct. Connectra retains the right to suspend or permanently remove any Partner found to have engaged in misconduct, fraud, or criminal activity.

9.8 No Representation of Connectra. Partners are prohibited from representing themselves as employees or authorised agents of Connectra. Any communication implying such authority constitutes a material breach of these Terms.

9.9 Consequences of Breach. Violations by Partners may result in account termination, delisting, legal proceedings, and forfeiture of any access rights to the Platform.

10.1 Right to Modify. Connectra reserves the absolute right to add, remove, or modify features, functionalities, or content on the Platform at any time. These updates may include improvements, bug fixes, new tools, or revised interfaces.

10.2 Downtime and Maintenance. From time to time, the Platform may be unavailable due to scheduled maintenance, system upgrades, or unforeseen technical failures. Connectra endeavours to restore services promptly but does not guarantee uninterrupted access.

10.3 No Liability for Unavailability. Connectra shall not be responsible for losses, inconvenience, or delays arising from temporary Platform outages, data transmission failures, or disruptions caused by external network providers.

10.4 Security and Monitoring. Connectra employs security protocols to protect the Platform from unauthorised access, but You acknowledge that no digital system is entirely immune from vulnerabilities. Users are advised to maintain secure devices, avoid sharing login credentials, and promptly report any suspected breach.

10.5 Software and Updates. You may be required to download and install updates or newer versions of the application to continue using the Platform. Failure to update may restrict functionality or access.

10.6 Suspension or Withdrawal. Connectra reserves the right to temporarily suspend or permanently withdraw the Platform, in whole or in part, for legal, technical, or business reasons, without liability to Users.

11.1 Commitment to Privacy. Connectra values Your privacy and is committed to protecting Your personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDPA"), the Information Technology Act, 2000, and other applicable privacy laws of India.

11.2 Data Collected. Connectra may collect the following categories of personal data:

• (a) Identity Data: name, age, gender, mobile number, and email address;
• (b) Contact Data: service location, delivery address, city, and pincode;
• (c) Usage Data: Platform interactions, access logs, IP address, and device information;
• (d) Preference Data: service preferences, communication choices, and feedback;
• (e) Transactional Data: limited details regarding service requests, including timestamps and reference numbers.

11.3 Sensitive Data. Connectra does not intentionally collect sensitive personal data such as financial information, biometric data, or government-issued identification unless required for verification under law or voluntarily provided by You.

11.4 Lawful Bases for Processing. Connectra processes personal data under one or more lawful bases as recognised under the DPDPA:

• (a) Consent: where You explicitly agree to the processing of specific data;
• (b) Contractual Necessity: where processing is required to provide or improve Services;
• (c) Legitimate Interests: to ensure platform security, fraud prevention, and analytics;
• (d) Legal Obligation: where retention or disclosure is required under Indian law.

11.5 Purpose of Processing. Personal data is processed to:

• (a) register and maintain Your account;
• (b) enable communication with Partners;
• (c) facilitate booking management;
• (d) resolve disputes and grievances;
• (e) ensure technical support and fraud prevention; and
• (f) comply with statutory or regulatory requirements.

11.6 Data Retention. Personal data shall be retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law. After expiry of the retention period, Connectra will delete or anonymise data securely.

11.7 Data Sharing and Disclosure.

• (a) Connectra may share Your data with verified Partners solely to fulfil booking requests.
• (b) Limited data may also be shared with third-party vendors providing technical support, hosting, analytics, or customer communications.
• (c) No data shall be sold or rented to advertisers or unrelated third parties.
• (d) Disclosure may occur to governmental authorities where mandated by law.

11.8 Cross-Border Transfers. Connectra's data servers are presently located within India. In the event of cross-border data transfer in future, Connectra shall ensure equivalent levels of protection and compliance with DPDPA-prescribed safeguards.

11.9 Data Security. Connectra implements industry-standard physical and electronic measures to protect data, including encryption, limited access controls, firewall systems, and secure hosting. While these measures reduce risk, Connectra cannot guarantee absolute security against cyber threats.

11.10 User Rights under DPDPA. As a Data Principal, You have the following rights:

• (a) Right to Access: to request confirmation of whether Connectra processes Your data;
• (b) Right to Correction: to rectify inaccurate or incomplete data;
• (c) Right to Erasure: to request deletion of data no longer necessary for stated purposes;
• (d) Right to Grievance Redressal: to contact the Grievance Officer for data-related complaints;
• (e) Right to Nominate: to nominate another person to exercise Your rights in case of incapacity or death.

11.11 Data Principal's Responsibilities. You must ensure that data provided to Connectra is accurate and up to date. You shall not provide information of another individual without due authority or consent.

11.12 Cookies and Tracking Technologies. The Platform may use cookies or similar tracking technologies to enhance performance and analytics. You may modify browser settings to reject cookies, though certain features may not function optimally.

11.13 Third-Party Integrations. Where the Platform links to third-party websites or applications, Connectra disclaims responsibility for their privacy practices. You are encouraged to review those entities' privacy policies before interaction.

11.14 Children's Data. Connectra does not knowingly collect personal information from minors under 18 years of age. If such data is inadvertently collected, Connectra shall delete it promptly upon notice.

11.15 Breach Notification. In the event of a data breach involving Your personal information, Connectra shall take prompt remedial action and, where required by law, notify affected individuals and relevant authorities.

11.16 Data Protection Officer. Connectra has appointed a Data Protection Officer ("DPO") to oversee compliance with data protection obligations. Name: [To be inserted] Email: [To be inserted] Address: [To be inserted]

11.17 Policy Updates. Connectra may revise this Privacy section from time to time in light of legislative amendments or operational requirements. Updated versions will be made available on the Platform, and continued usage signifies acceptance.

12.1 Services Provided "As Is." The Platform and its content are provided on an "as is" and "as available" basis. Connectra makes no representation or warranty, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the Platform or its content for any particular purpose.

12.2 No Guarantee of Service or Performance. Connectra merely facilitates discovery and communication between Users and Partners. Connectra does not warrant that any service request will be accepted or performed to a particular standard, nor that the Platform will be free from interruption, delay, or error.

12.3 Absence of Representations. No advice, information, or statement given by Connectra—whether oral or written—shall create any warranty unless expressly set out in these Terms. Any reliance placed on such materials is at the User's own discretion and risk.

12.4 Third-Party Content. Links or references to external websites, advertisers, or third-party materials appearing on the Platform are provided for convenience only. Connectra disclaims all responsibility for the accuracy, legality, or content of such external sources.

12.5 Disclaimer on Partner Conduct. Partners operate independently, and Connectra is not liable for their acts, omissions, representations, or negligence. Users are advised to exercise reasonable caution and verify credentials before engaging any Partner.

12.6 Force and Availability. Connectra does not warrant continuous, secure, or error-free operation of the Platform and shall not be responsible for delays or failures due to network issues, maintenance, or third-party interference.

12.7 No Endorsement. The presence of a Partner on the Platform does not imply endorsement, certification, or guarantee by Connectra of that Partner's capability or qualifications.

12.8 Regulatory Compliance. While Connectra takes reasonable measures to ensure compliance with Indian intermediary laws, it does not guarantee compliance by Partners or Users. Each party bears sole responsibility for adherence to applicable statutes.

13.1 Extent of Liability. To the fullest extent permitted by law, Connectra, its affiliates, directors, officers, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including loss of profits, goodwill, or data, arising from Your use or inability to use the Platform.

13.2 Liability Cap. Without prejudice to the foregoing, the total aggregate liability of Connectra for all claims arising out of or in connection with these Terms shall not exceed INR 10,000 (Rupees Ten Thousand only).

13.3 Exclusions. Connectra shall not be liable for:

• (a) the conduct, negligence, or default of any Partner;
• (b) damages resulting from misuse, interruption, or unauthorised access;
• (c) any data loss, corruption, or deletion;
• (d) indirect loss or consequential damages; or
• (e) errors beyond Connectra's reasonable control.

13.4 Statutory Exceptions. Nothing in these Terms excludes liability for death or personal injury caused by Connectra's gross negligence, fraud, or fraudulent misrepresentation.

13.5 Third-Party Reliance. Users acknowledge that they engage Partners at their own risk. Connectra shall not be a party to disputes, claims, or contracts executed directly between Users and Partners.

14.1 Indemnification Obligation. You agree to indemnify and hold harmless Connectra, its parent company, affiliates, officers, employees, and representatives from and against any claims, actions, damages, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from:

• (a) breach of these Terms or Applicable Law;
• (b) violation of any third-party rights;
• (c) misuse of the Platform; or
• (d) acts or omissions resulting in harm to Partners, other Users, or Connectra.

14.2 Procedure. Connectra shall promptly notify You of any claim requiring indemnification and may, at its discretion, assume control of defence. You shall cooperate in good faith with any such defence and bear related costs as determined by applicable law.

14.3 Survival. This clause shall survive termination or expiry of these Terms and continue to bind the parties.

15.1 Governing Law. These Terms and any dispute arising from or relating to them shall be governed by the laws of the Republic of India, without regard to conflict-of-law principles.

15.2 Jurisdiction. Subject to the Arbitration Clause below, the competent courts in Bangalore, Karnataka, shall have exclusive jurisdiction over disputes relating to these Terms or the use of the Platform.

15.3 Good Faith Negotiation. In the event of a dispute, controversy, or claim between You and Connectra, both parties shall first attempt to resolve it amicably through good-faith discussions within fifteen (15) days of written notice.

15.4 Arbitration Agreement.

• (a) If the dispute remains unresolved after the negotiation period, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.
• (b) The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. If the parties cannot agree on the appointment within thirty (30) days, the arbitrator shall be appointed in accordance with the provisions of the Act.
• (c) The seat and venue of arbitration shall be Bangalore, Karnataka, and the language shall be English.
• (d) The arbitration proceedings shall be confidential, and no information concerning them shall be disclosed except as required by law or to enforce the arbitral award.

15.5 Interim Relief. Notwithstanding anything contained herein, either party may seek interim or injunctive relief before any competent court in Bangalore to prevent irreparable harm pending arbitration.

15.6 Award and Enforcement. The arbitral award shall be final and binding on the parties and enforceable under the Arbitration and Conciliation Act, 1996. Each party shall bear its own legal costs unless otherwise awarded by the arbitrator.

15.7 Exclusion of Class Actions. The parties agree that any dispute resolution proceedings shall be conducted on an individual basis, and not as a class, consolidated, or representative action.

15.8 Continuity of Services. During the pendency of any dispute or arbitration, the User's obligations under these Terms shall continue unless Connectra directs otherwise.

16.1 Appointment of Grievance Officer. Pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Connectra has appointed a Grievance Officer to receive and address complaints regarding content, Platform usage, or data processing.

16.2 Filing a Complaint. Users may submit complaints by email or registered post containing:

• (a) full name and contact details;
• (b) clear description of the grievance;
• (c) relevant evidence or screenshots; and
• (d) the date and time of occurrence.

16.3 Acknowledgement and Resolution. Connectra shall acknowledge receipt within forty-eight (48) hours and shall take appropriate steps to redress the complaint within the time limits prescribed by applicable law.

16.4 Escalation. If unsatisfied with the response, Users may escalate the complaint to senior management or approach the relevant statutory authority.

16.5 Co-operation with Law Enforcement. Connectra will cooperate with governmental or law-enforcement agencies upon lawful request relating to cyber-security, fraud, or criminal investigations.

17.1 Termination by User. You may terminate these Terms and delete Your Account at any time by sending written notice to info@urpro.in. Deletion will occur within a reasonable period, subject to legal retention requirements.

17.2 Termination by Connectra. Connectra may suspend or terminate access to the Platform:

• (a) for breach of these Terms or Applicable Law;
• (b) pursuant to government or court direction;
• (c) for security or technical reasons; or
• (d) if continued operation becomes commercially impractical.

17.3 Effect of Termination.

• (a) All rights and licences granted to You shall immediately cease.
• (b) Clauses relating to limitation of liability, indemnity, dispute resolution, and confidentiality shall survive termination.
• (c) Data essential for compliance or fraud prevention may be retained as permitted by law.

17.4 No Refunds or Compensation. Termination shall not entitle You to any refund, credit, or compensation unless specifically required by statute.

18.1 Connectra shall not be liable for any delay or failure to perform obligations arising from events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, epidemics, power failures, or government orders.

18.2 During a Force Majeure event, performance shall be suspended for the duration of such event, and Connectra shall resume operations as soon as reasonably practicable.

18.3 If the event continues for more than thirty (30) consecutive days, either party may terminate the affected obligations by written notice without penalty.

19.1 Ownership. All intellectual property rights in and to the Platform—including its code, design, text, graphics, trademarks, and databases—are owned or licensed by Connectra.

19.2 Limited Licence. Subject to these Terms, Connectra grants Users a non-exclusive, revocable licence to access and use the Platform for personal, non-commercial purposes.

19.3 Restrictions. You shall not copy, distribute, reverse engineer, or create derivative works of the Platform or its components.

19.4 User Content. By submitting any Content, You grant Connectra a perpetual, worldwide, royalty-free licence to use, reproduce, and display such Content for operating and improving the Platform, provided personal data is anonymised.

19.5 Infringement Claims. If You believe that any material on the Platform infringes intellectual-property rights, You may notify Connectra with adequate supporting documentation. Connectra will investigate and, where appropriate, remove the infringing material.

20.1 All legal notices, demands, or communications to Connectra must be sent to:

20.2 Notices sent by email shall be deemed delivered upon successful transmission.

20.3 Connectra may communicate with Users through in-app notifications, SMS, email, or website postings. Such communications constitute official notice.

21.1 These Terms, together with the Privacy Policy and any supplemental policies, constitute the entire agreement between You and Connectra regarding the Platform and supersede all prior understandings.

21.2 If any provision is held invalid or unenforceable, that provision shall be severed and the remainder shall continue in full force.

21.3 Failure by Connectra to enforce any right shall not operate as a waiver of that right or of any other provision.

22.1 Assignment. You may not assign or transfer any rights or obligations under these Terms without prior written consent. Connectra may assign its rights to any affiliate or successor entity.

22.2 No Third-Party Rights. No third party shall have any rights to enforce these Terms.

22.3 Language. These Terms are drafted in English; in case of translation, the English version shall prevail.

22.4 Headings. Headings are for convenience only and do not affect interpretation.

22.5 Governing Version. Connectra may issue revised versions of these Terms; continued use constitutes acceptance of the latest version.

Executed on behalf of Urpro Solutions Private Limited (operating as Connectra)

For and on behalf of Connectra

Urpro Solutions Private Limited

Bangalore, Karnataka, India